Refund & Cancellation Policy

Since my tours are a personal service rather than a physical product, the standard return policy doesn’t apply. Instead, refunds are handled based on when you cancel:

• More than 14 days before your tour — Full refund, no questions asked.
• Between 14 days and 24 hours before your tour — A cancellation fee of 500 SEK will be deducted from your refund. This applies to the entire booking regardless of the number of participants.
• Less than 24 hours before your tour — The full booking amount will be retained and no refund will be issued.

To cancel, please contact me as soon as possible at stockholm@bikeguide.se. The cancellation time is based on when I receive your message.

Refunds are returned to the original payment method used at checkout. If you paid via Klarna, the refund will be processed through Klarna and may take a few business days to appear depending on your bank or card issuer.

If you haven’t received your refund after a few days, please check your Klarna app first, then contact your bank. If you still have questions, feel free to reach out to me at stockholm@bikeguide.se.

Exceptional Circumstances

If I need to cancel a tour due to severe weather or other unforeseen circumstances, you will receive a full refund or the option to rebook at no extra cost.

Questions?

Get in touch at stockholm@bikeguide.se and I’ll be happy to help.